Billing Support Specialist

About This Position

A Billing Support Specialist is responsible for managing billing processes, resolving billing inquiries or issues, and ensuring accurate and timely financial transactions for clients. They play a crucial role in maintaining positive client relationships and ensuring smooth financial operations within the organization.

Position Requirements

• Experience in customer service is required, with a proven track record of delivering excellent service and effectively handling customer inquiries and concerns.
• Strong verbal and written communication skills in English are required to ensure clear and effective communication with clients and team members.
• The ability and desire to handle phone calls for extended periods of time is necessary to address client inquiries and provide satisfactory resolutions.
• Strong math skills are beneficial to excel in this role, as accuracy in billing processes and calculations is crucial.
• Bilingual skills in languages such as Spanish, Creole, French, or Mandarin are a plus, as they enable effective communication with clients who prefer or require assistance in their native language.
• Proficiency in using payment processing tools and software, such as QuickBooks, Square, and/or Stripe, is required to efficiently manage invoicing, payments, and financial transactions.
• Previous experience working in a billing role or familiarity with billing processes and procedures is strongly preferred, as it allows for a smoother transition into the responsibilities of the position.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines in a fast-paced environment are necessary to ensure accurate and timely billing operations.

We Are An Equal Opportunity Employer

All Out Support is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We embrace and celebrate individual differences in race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

We believe that diversity and inclusion are essential to our success as a company and to the success of our team members. We welcome and encourage applications from all qualified individuals.